There’s a widely used technical term within Disability Employment Services and other Australian organisations that explains the process undertaken when stuff doesn’t work out exactly according to the carefully researched, prepared and actioned plan.
The term used is ‘stuff-up’ and, in my experience can be used in 3 circumstances: “total”, “royal” and “absolute, complete….” - the latter tending to be stated at a higher volume level.
One of these events happened recently when I ordered a Pizza that never turned up. I waited, waited, phoned, waited and then was told that essentially it was my entire fault.
Response?
Angry tirade on several blogs, told all my friends and vowed never to go back.
While I felt justified and vindicated, actually the person that suffered in this was me, since I am/was rather fond of the product. Eventually a very nice customer service person rang me, offered me free stuff (which I declined) but generally made me feel better about the event. Feeling much better I am a customer again.
On Sunday (last) I attended the NSW “Football4All” gala. What a great event, thoroughly enjoyed myself, made new friends and was overwhelmed by the joy and sportsmanship the players and their families showed.
And……
I met a mum who had not had a great experience with my organisation. Although the events she described happened 3 years ago, listening to her tale I could hear our processes and the actions of my team conspiring to make her experience of working with us a poor one.
Using the scale above it was clear we were talking “Royal” and here’s the shame; after the experience this poor woman’s son gave up in his search for work, preferring to stay home instead.
As you go into a NOVA office as you enter you (should) see a picture of me and, while I am a bit older and balder now, the sentiments expressed in the poster are still my firm belief – “If you aren’t happy with the service from NOVA call us on 1 800 656 537”.
I put the posters up a couple of years ago and, while we still sometimes get stuff wrong they have helped make sure that my Head Office staff stay in touch with the work the rest of the team are doing.
Even so, the truth is that sometimes, despite our best intentions, “stuff-ups” occur. Be assured that NOVA is committed to getting as many as people as possible into meaningful work of their choice in the shortest possible time and with the least pain. If things aren't happening in your job search, give us a call.
Would you like a face-to-face meeting with Martin via Skype? Click the button below to make an appointment
Subscribe to this Blog - blog.novaemployment.com.au Copy the link above and paste it into your favourite Reader to subscribe to an RSS feed of this blog. To watch a short video explanation of RSS and how it helps you save time reading the web click here
Your Comments There are currently no comments on this article
Previous Posts
Countdown Clock Regular viewers will have noticed a countdown clock ticking away (above)
What's that all about?
Can't say - you have to wait till 4.30pm (a little earlier for staff)
...
Just the best 3 One thing we all love is a winner which is why there's a smile on my face it will be pretty hard to shift.
There's a nightmare pandemic sweeping the world (carried off my mum), the economy has tanked in a never before seen disaster that's left more than a million Aussies unemployed and the only news seems to be bad news....
More than Money!
If asked, most of us would say we went to work for the money, to pay our bills or support our family.
All true, and yet work means so much more:
Prior to finding a job with NOVA employment Glenn* struggled to keep jobs for more than a few months and was generally working as a dishwasher in restaurants which he found to be quite unsatisfying work....
Life Changers II
How are you in the mornings (or evenings, or nights)? NOVA is an 'old school' Disability Employment Service - we find work in the general community with identical pay and conditions as those enjoyed by people who dont have a disability....
Life Changers Required! Received yesterday:
I was unemployed for 24 years because of my disability. I was looking for a job for the last 2 and half years. With the help of (NOVA Staff) I found suitable job and working in the law company for last one year....
Try us!
Don't know about you but I have felt pretty bruised from all the horrible stuff brought upon us by this damn virus - seeing so many folk losing their jobs is particularly awful and the uncertainty generated for everyone, particularly for workers who have a disability is dreadful to see....
Best Ever II
Following from last post:
NOVA Employment has operated for 30 years. Comparing all results from previous years, February 2020 has been our most successful to date - Following on from January that's 2 in a row and every indication March will also be a record breaker....
Best Ever
NOVA Employment posted another 'best ever' result for the first month of 2020.
Despite the most dreadful natural disasters and with many businesses closed for the holidays, the NOVA team delivered more new workers than in any previous January results, beating past 5 years average by 25% and previous (2017) 'best ever' numbers by 5%....
Depressing cracked record!
A good friend will occasionally pull me up with the reminder that I have a tendency to rant, 'rave on slop jaw' if I remember correctly....
Big Win! Saturday night saw a big win for the NOVA team and for people with disability when our Podcast partners NOVA Entertainment- no relationship other than mates - received the following:
BEST ORIGINAL PODCAST - BRANDED
Focus On Ability; Nova Employment & the Nova Entertainment Podcast Team , NOVA Entertainment
BEST ORIGINAL PODCAST - UNBRANDED
Hamish & Andy; Hamish Blake & Andy Lee, PodcastOne Australi
Taken from the web: https://www....
Good Result!
Received the following yesterday morning:
Hi Nova, just wanted to give my feedback in regards to my mother getting a job through you guys and the amazing impact it has had!! The job that mum has received has changed her outlook on everything! She is now much more confident in her self and her abilities....
Welfare Benefits and Health
It is said that power corrupts, but actually it's truer that power attracts the corruptible. The sane are usually attracted by other things than power: David Brin
DES providers don't need nor should they have been given the authority to suspend welfare benefits (see above)....
Disgusting!
Disgusting!: https://probonoaustralia.com.au/news/2019/07/ndis-data-drop-reveals-severe-employment-gaps/
I have spoken previously on, to quote former President Bush, 'the soft bigotry of low expectations' - if you are a member of a marginalised group the public don't expect much and are surprised when anything much is achieved!
I've been in this game for more than 30 years and have been privileged to see literally thousands of terrific men and women leave NOVA To gain (and retain) great jobs....
Goodness me!
Goodness me!
Read this article: https://www.smh.com.au/national/no-lights-no-linen-how-alex-survived-for-six-years-on-newstart-20190717-p5284q....
Changing Attitudes
One of the hardest things to do is change a person's attitude - if they are favourably disposed to you, all's well and good - if someone holds a contrary view it's an uphill battle to change a mindset....
Retention Retention, Retention!
Just when you thought things couldn't get any better, something comes along that causes you to stop and to reconsider the way your business is conducted....
Properly Caring
Much is made about the easy life enjoyed by people on welfare - we've all seen the 'news' items that show flagrant abuse of the system with welfare recipients engaged in employment or other activities that conflict with the obligation to inform Centrelink of change in status or simply as a means of defrauding the Commonwealth....
2 Things
2 Things:
First:
About the middle of February I wrote: i. "NOVA Needs You!
We are presently engaged in a very significant recruitment drive and are particularly keen to hear from folk with disability and/or sales experience to join our team of Employment Consultants - THIS IS NOT AN EASY JOB - you need to be resilient, self sacrificing and have stacks of smarts and even then we only take the best....
We're struggling!
NOVA Needs You!
We are presently engaged in a very significant recruitment drive and are particularly keen to hear from folk with disability and/or sales experience to join our team of Employment Consultants - THIS IS NOT AN EASY JOB - you need to be resilient, self sacrificing and have stacks of smarts and even then we only take the best....
Extraordinary Results
When Government Star Ratings seem designed to celebrate the ordinary, it is a pleasure to be able to share a terrific piece of selfless effort on behalf of others....
Subscribe to this Blog