We are putting something together that requires some case studies and I received this contribution from a local outlet - all names and locations have been changed to protect privacy and identity:
Case Story
Name: Bill
Age: 52
Employer: Acme Transport
Disability: Depression
“Before I became a client of Nova Employment I was a client of another provider. They placed me in a job that was not suitable for me, yet they insisted I persist with it and things would get better. The job involved constant heavy lifting and doing deliveries in the company Ute. This was despite me advising the provider of my problems with my back and having not driven a car in over 2 years. I felt pressured to accept the position and was told it would involve a lot more phone sales and customer service which never eventuated. I began suffering back pains and anxiety which cause my depression to return. So I left the job. The provider then turned around and suspended me and told me that I would have to get my depression under control before they could help me”.
Bill was referred to Nova Employment by his psychologist. Bill met with the local outlet manager Frank who assisted him to be a client with Nova. He was friendly and reassuring and made him feel welcome. From his first meeting with him Bill felt confident and positive that Nova would find him a job.
Then Jane took over as his Employment Consultant. He found Jane to be helpful and reassuring: “She genuinely wanted to help me find a job and did a lot of work outside our appointments to find employment for me. My first job interview, Jane picked me up from home and was there for the interview. The interview went well. I was relaxed during it and I felt I answered all the questions in the best possible way. I didn’t get the job but I wasn’t worried because I felt there would be other opportunities”.
“I was right! I now have a job at the Acme Transport Store at Sefton. Thanks to Jane and the team of Nova. The support I received on the first day at Sefton was far more than I would have dreamed of. Jane picked me up from home and took me to work. She stayed with me and drove me home. This alone did wonders for my confidence and helped ease my first day anxieties.
The support hasn’t stopped there. Jane is still ringing me to ask me how my day went and is spending time with me at work. Shortly after the job I received a letter from Nova Employment’s Chief Executive Officer Martin Wren, congratulating me on my new job and giving me words of encouragement. For the first time in ages I feel as though I have a job that I can stick with”.
- Well done everybody involved!
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