NOVAs greatest asset is its staff. I suspect you would struggle to find the CEO of any organisation state their staff are not vital and at the core of business reputation and results. It is my opinion that the key secret to success and growth is finding the right people followed up by a healthy investment in staff training.
Around 16 or 17 years ago with the assistance of the Regional Manager Racheal Neal, whose personal motto of just do it was never more valuable, NOVA created a Registered Training Organisation (RTO), NOVA Training.
We decided that all staff should receive formal training as a condition of employment and that commitment to at least a Cert IV level qualification remains a core condition of working with us.
The delivery of effective Disability Employment Services is not (I repeat!) generalist employment + bigger subsidies!
It is a shame on two levels to hear that being handed a phone and pointed at a computer constitutes is still sometimes deemed to be staff training and induction. First, this is a shame because people drawn to disability employment assistance frequently have the noblest motives and deserve good support and even more importantly (there should be a drum roll here). people with disability deserve to be assisted by well trained and resourced workers.
There is a critical need to either have or gain insight into the unique needs and, particularly in the search for long term job retention, the strengths and abilities of individual job seekers. Failure to invest in training staff that gives staff the skills to achieve this knowledge condemns the participant to repeated failure or consignment to the back burner when it comes to employment outcomes.
Training needs to include functionality of the present system (much as I rant against it staff must understand the requirements of the funding contract), disability specific training (and this includes training for people with lived experience of disability, the lesson here is do not assume! And training in the necessary skills to deliver employment services.
Through our RTO and regular staff forums we train, train and then train again with compulsory and voluntary components demonstrated to provide the best possible outcomes for people with disability.
That said, there is however one component that we cannot train and sadly I cannot bottle and sell because I would be rich if I could! The final component is a personal commitment on the part of every member of the team when it is required to put the needs of others in front of their own.
We just completed an all records breaking month (March) and NOVAs greatest asset is stretched tight ensuring the new workers and their employers get the support they need to successfully on-board the new team members. This team will succeed because they are personally dedicated AND they are well trained.
Would you like a face-to-face meeting with Martin via Skype? Click the button below to make an appointment
Subscribe to this Blog - blog.novaemployment.com.au Copy the link above and paste it into your favourite Reader to subscribe to an RSS feed of this blog. To watch a short video explanation of RSS and how it helps you save time reading the web click here
Your Comments There are currently no comments on this article
When Government Star Ratings seem designed to celebrate the ordinary, it is a pleasure to be able to share a terrific piece of selfless effort on behalf of others....
Whats wrong with Employment Services II? What's wrong with Employment Services II
My mum used to frequently admonish my brothers and I with the words, 'if at first you don't succeed, try, try again'....
Whats wrong with Employment Services? There's rumours of a shake-up in the Job Active program - word is, the program isn't making a real difference and employers don't like it!
There's plenty of evidence to suggest that, despite the best intent of Government and funding body, the Disability Employment Service (DES) is similarly in the doldrums....
I need you! Comrades
NOVA needs you - we are very keen to enlist new members of our organisation.
Here's what you need: the patience of Job, the strength of the Hulk, the wisdom of Solomon and a selfless devotion caring for the needs of others worthy of Mother Teresa....
Tragic Loss People with Disability lost a true champion last Wednesday with the unexpected passing of a truly great man, the Chief Executive Officer of Inclusion Australia and a dear friend Mr Paul Cain....
I'm giving fair warning of my intention to expose examples of the current DES-ESS contract's exploitation.
I have written to the Commonwealth expressing my concerns about clear manipulation of the present contract....
The new contract for Disability Employment Services (DES) will not bring performance improvement.
Government will scratch it's head, blame the economy, blame people with disability, talk about educating employers and spend money on consultations before coming to the conclusion that people with disability must meet more stringent 'mutual obligations'....
Each year, around about the International Day of People with a Disability (IDPwD) NOVA Employment holds a formal graduation for students that have participated in our pre-employment programs....
Profiting from poverty
Profiting from Poverty
I am genuinely horrified by this disaster: https://www.theguardian.com/commentisfree/2018/jul/02/the-demerit-system-is-ruthless-social-policy-designed-to-keep-the-poor-powerless
I believe that we presently represent the job hopes of around 1500 people, in various stages of their progression to independent employment....
New Contract but no change!
New Contract but no change!
Today marks the first day of a new Disability Employment Service (DES) contract.
There are new players and new rules....
'It's nice to be busy' and 'busy is better than idle' and all of my mum's other sayings about work being good for you, and all of them said; we're drowning!
The administrative burden of a new Disability Employment Service contract (starts July 1st) and the mountains of paperwork required for an NDIS dollar (approximately 10X that of the former TTW program) has seen us add 3 extra staff to the admin team and we are still receiving a large volume of enquiries that are causing us some time delay in getting back to folk....
Podcasts I've been learning all about Podcasts (I suspect that this may be a long road!)
However, getting paid to be inspired is not the worst way to spend a Monday afternoon and that is just how my day has gone....
I am truly fortunate to work with the very best people in this great nation and we are truly lucky to be part of the best short film festival this side of anywhere!
"Focusonability" voting starts today and there is an even larger number of films (287) than last year....
On the money Sometime over the next week a new Disability Employment Service contract will be announced.
We are moving into a new world of greater consumer choice and greater mobility of job seekers....
Making a tough job tougher!
Making a tough job tougher
It isnt easy to get a decent job and its harder to do so if you have a disability.
NOVA employs around 190 people, an effective and experienced team who are able to draw upon a staff of highly skilled trainers and a support program honed over almost 30 years and tens of thousands of participants....
Your Work There was never any doubt in my mind that I would work. My dad told me I would work and there wasn't ever a suggestion that my future held an alternative option....
Not so bad! Taken from: Today's Guardian at 4.09pm Tuesday 7th November 2017:
In a world full of discouragement there’s always a space for good news....
The NDIS mantra is 'choice and control'
To be valuable, choice needs to be informed.
Average Sydney Disability Employment Services placement rates are 34....
It's voting time at "Focusonability" - with a record number of films entered, a tremendous effort by more than 100 High Schools and 19 countries competing in the International section it was always going to be a hard job to pick a winner....
Choice & Control
The NDIS slogans around choice and control demonstrate the importance of consumer involvement in both the choice and control of supports they need.
However, in order to be valuable, choice needs to be informed by accurate data such is this: http://www....