In the over 20 years I have been involved with vocational programs for people who have a disability there have been many changes in emphasis and direction and, in attempts to meet these, a wide range of demands placed upon service providers.
These shifts have required a diversion of funds and while some have been fairly cheap in compliance, others have been tremendously expensive. The present trend is to move specialist employment agencies such as NOVA towards the generalist Job Network’s model of quality measurement, the Star Rating System. To get there we are being asked to achieve several Key Performance Indicators (KPI’s).
It’s not the place of this document to make comment on either the present KPI’s or the Star Rating System. However it should be stated that it is the author’s belief that the ignorance and imperatives that drive them are presently reducing the number of options available to people who have a disability and pose a genuine risk to the future of specialist employment services across Australia.
If I have a hope it is that the values collectively held dear by those dinosaurs that remain committed to open and supported employment will eventually overcome these present trends as they have past errors.
What then are those values?
They are the values of choice and control, of participation and integration, of the intrinsic value of each person and their individual right to participate in employment with and within the rest of Australian society.
At NOVA Employment we believe absolutely that:
1. Each person and every member of Australian society has an intrinsic right to employment: It doesn’t matter how ‘disabled’ the individual is, or the nature of their disability, every person has both the capability and the right to work.
2. Each person that comes to us has primacy in their choices for employment, in the services they receive and the level of support that is provided to them. We believe choosing your job is the first step to enjoying your job.
3. Career satisfaction is dependent upon control, determining an appropriate level of assistance and support to maintain employment is a pre-requisite for long term job retention.
4. We believe that this employment should be within the community in which the person lives, in a normal business with wages and entitlements equal to non-disabled co-workers employed in the same position and carrying out the same work.
5. Service providers must look at aspiration and ability first and focus on individual strengths and skills rather than classifying options on the basis of impairment or deficit.
6. Integration into the social fabric of a workplace is a vital accompaniment to employment and that services should ensure such support as part of their vocational programs. And finally,
7. We believe that, since traditional employment services have largely failed people with disability, NOVA must adapt and change the methods it uses to meet each persons needs rather than impose a system of product upon service users.
These are the values that underpin our service delivery.
These values were with us before ‘Stars’ and artificial KPI’s.
These values are more noble than compliance checks and audits - they transcend such. These values were with us before the Disability Service Standards and while the Standards might compliment our values, it is our values that will ensure our success.
These are the values that sit well with us and that we believe are right for the people who access our services. They'll be with us after 'Stars' and holding to them is the best 'KPI' we could ever give.
Would you like a face-to-face meeting with Martin via Skype? Click the button below to make an appointment
Subscribe to this Blog - blog.novaemployment.com.au Copy the link above and paste it into your favourite Reader to subscribe to an RSS feed of this blog. To watch a short video explanation of RSS and how it helps you save time reading the web click here
Your Comments There are currently no comments on this article
Previous Posts
Countdown Clock II
What's the countdown clock all about?
It's our closing time and a countdown to the end of a truly remarkable month of extraordinary effort by my staff....
Countdown Clock Regular viewers will have noticed a countdown clock ticking away (above)
What's that all about?
Can't say - you have to wait till 4.30pm (a little earlier for staff)
...
Just the best 3 One thing we all love is a winner which is why there's a smile on my face it will be pretty hard to shift.
There's a nightmare pandemic sweeping the world (carried off my mum), the economy has tanked in a never before seen disaster that's left more than a million Aussies unemployed and the only news seems to be bad news....
More than Money!
If asked, most of us would say we went to work for the money, to pay our bills or support our family.
All true, and yet work means so much more:
Prior to finding a job with NOVA employment Glenn* struggled to keep jobs for more than a few months and was generally working as a dishwasher in restaurants which he found to be quite unsatisfying work....
Life Changers II
How are you in the mornings (or evenings, or nights)? NOVA is an 'old school' Disability Employment Service - we find work in the general community with identical pay and conditions as those enjoyed by people who dont have a disability....
Life Changers Required! Received yesterday:
I was unemployed for 24 years because of my disability. I was looking for a job for the last 2 and half years. With the help of (NOVA Staff) I found suitable job and working in the law company for last one year....
Try us!
Don't know about you but I have felt pretty bruised from all the horrible stuff brought upon us by this damn virus - seeing so many folk losing their jobs is particularly awful and the uncertainty generated for everyone, particularly for workers who have a disability is dreadful to see....
Best Ever II
Following from last post:
NOVA Employment has operated for 30 years. Comparing all results from previous years, February 2020 has been our most successful to date - Following on from January that's 2 in a row and every indication March will also be a record breaker....
Best Ever
NOVA Employment posted another 'best ever' result for the first month of 2020.
Despite the most dreadful natural disasters and with many businesses closed for the holidays, the NOVA team delivered more new workers than in any previous January results, beating past 5 years average by 25% and previous (2017) 'best ever' numbers by 5%....
Depressing cracked record!
A good friend will occasionally pull me up with the reminder that I have a tendency to rant, 'rave on slop jaw' if I remember correctly....
Big Win! Saturday night saw a big win for the NOVA team and for people with disability when our Podcast partners NOVA Entertainment- no relationship other than mates - received the following:
BEST ORIGINAL PODCAST - BRANDED
Focus On Ability; Nova Employment & the Nova Entertainment Podcast Team , NOVA Entertainment
BEST ORIGINAL PODCAST - UNBRANDED
Hamish & Andy; Hamish Blake & Andy Lee, PodcastOne Australi
Taken from the web: https://www....
Good Result!
Received the following yesterday morning:
Hi Nova, just wanted to give my feedback in regards to my mother getting a job through you guys and the amazing impact it has had!! The job that mum has received has changed her outlook on everything! She is now much more confident in her self and her abilities....
Welfare Benefits and Health
It is said that power corrupts, but actually it's truer that power attracts the corruptible. The sane are usually attracted by other things than power: David Brin
DES providers don't need nor should they have been given the authority to suspend welfare benefits (see above)....
Disgusting!
Disgusting!: https://probonoaustralia.com.au/news/2019/07/ndis-data-drop-reveals-severe-employment-gaps/
I have spoken previously on, to quote former President Bush, 'the soft bigotry of low expectations' - if you are a member of a marginalised group the public don't expect much and are surprised when anything much is achieved!
I've been in this game for more than 30 years and have been privileged to see literally thousands of terrific men and women leave NOVA To gain (and retain) great jobs....
Goodness me!
Goodness me!
Read this article: https://www.smh.com.au/national/no-lights-no-linen-how-alex-survived-for-six-years-on-newstart-20190717-p5284q....
Changing Attitudes
One of the hardest things to do is change a person's attitude - if they are favourably disposed to you, all's well and good - if someone holds a contrary view it's an uphill battle to change a mindset....
Retention Retention, Retention!
Just when you thought things couldn't get any better, something comes along that causes you to stop and to reconsider the way your business is conducted....
Properly Caring
Much is made about the easy life enjoyed by people on welfare - we've all seen the 'news' items that show flagrant abuse of the system with welfare recipients engaged in employment or other activities that conflict with the obligation to inform Centrelink of change in status or simply as a means of defrauding the Commonwealth....
2 Things
2 Things:
First:
About the middle of February I wrote: i. "NOVA Needs You!
We are presently engaged in a very significant recruitment drive and are particularly keen to hear from folk with disability and/or sales experience to join our team of Employment Consultants - THIS IS NOT AN EASY JOB - you need to be resilient, self sacrificing and have stacks of smarts and even then we only take the best....
We're struggling!
NOVA Needs You!
We are presently engaged in a very significant recruitment drive and are particularly keen to hear from folk with disability and/or sales experience to join our team of Employment Consultants - THIS IS NOT AN EASY JOB - you need to be resilient, self sacrificing and have stacks of smarts and even then we only take the best....
Subscribe to this Blog